The mission of Casa Inc. (hereinafter the “Company”) is to support people in securing homes by providing rent guarantee services and to widely contribute to society.
1. Compliance with laws, regulations and standards
The Company shall comply with laws and ordinances and other national guidelines and standards relating to protection of personal information regarding the handling of personal information and shall properly handle all personal information pertaining to its business.
2. Acquisition purpose and scope
The Company may only acquire, utilize and provide the Customer’s personal information through fair and legal means. Additionally, except in cases provided for in law, the Company shall acquire the Customer’s personal information after providing notice of the purpose of use, notify all parties who will be handling the personal information that it shall only be used within the scope of the purposes of use and take measures to prevent the information from being used for any reason other than the intended purposes.
3. Restriction of provision to third parties
Except in cases provided for in law, the Company shall not provide the Customer’s personal information to a third party without the advance consent of the individual.
4. Implementation of safety countermeasures
The Company shall make efforts to prevent and rectify risks including leaks, loss, damage and unauthorized access of the Customer’s personal information and take all possible measures for the safe management of personal information. When outsourcing the handling of the Customer’s personal information to an external party, the Company shall carefully select the consignee and conduct appropriate supervision. The measures taken by the Company for the safe management of personal data held by the Company are as follows.
Development of a system for the handling of personal information
The Company has established its Personal Information Protection Regulations and stipulates the methods and procedures for handling personal information in each stage of handling, including the acquisition, use, storage, provision, deletion and disposal, etc. of personal information. We have also clarified the roles of those involved in handling personal information.
Systematic security control measures
We have appointed a personal information protection manager to be the person responsible for handling personal information, clarifying the scope of the personal information handled by the employees who handle personal information, and ensuring compliance with the Personal Information Protection Law and Personal Information Protection Law. We have established a system for contacting the personal information protection manager and reporting to them when facts indicating a violation of regulations or signs that a violation may have occurred have been identified.
Regarding the handling of personal information, we conduct regular self-inspections and conduct internal audits involving other departments.
Personnel security control measures
The Company provides regular education to employees regarding points to note regarding the handling of personal information.
In addition, matters related to confidentiality regarding the handling of personal information are stipulated in the employment regulations and related regulations.
Physical security measures
In areas where personal information is handled, the Company manages the entry and exit of employees, restricts the equipment they bring into the building and also takes measures to prevent unauthorized people from viewing personal information.
In addition, we take measures to prevent the theft or loss of equipment, electronic media, documents, etc. which are used in the handling of personal information.
Technical safety control measures
The Company implements access control and limits the scope of the people in charge of handling personal information and the personal information database, etc. handled.
In addition, we have built a system to protect the information system that handles personal information from unauthorized external access or unauthorized software.
5. Consultation and complaints regarding personal information
The Company shall provide appropriate and swift support for complaints and consultations regarding personal information. Regarding requests from the Customer for the disclosure of their personal information, the Company shall provide support using a predetermined method.
6. Continuous improvement of the personal information protection management system
The Company shall provide thorough education and training to all employees so that the Customer‘s personal information is properly handled, administer the internal system for protecting the Customer’s personal information, maintain the personal information protection management system and make efforts to continuously review and improve the system.
Casa Inc. Customer Service Center
Address: 2-6-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Telephone Number: 03-6863-5968
Reception hours: 9:00AM-6:00PM on weekdays (excluding weekends, holidays and the year-end and New Year holidays)
Enactment date: December 1, 2009
Revision date: March 1, 2022
2-6-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Representative Director and President Seigo Miyaji