FAQ

Q. What is the rent guarantee service?: A. It is a service where Casa takes on the role of the joint guarantor when you are renting an apartment. See here for details.

Q. What is "Nyukyosha Cafe?: A. We provide a variety of special benefit services to allow our contracted residents to have a comfortable life.

Q. What is the consulation service for residents?: A. This is a consulation service that allows residents to talk to us freely if they have any issues concerning unexpected problems or changes in their living environment. In order to help our contracted residents quickly return to living with peace of mind, our specialized advisors will support them in various ways such as informing them about public support systems, and assisting them with the procedures involved in gaining public assistance. See here for details.

Q. Can I apply as a foreign national?: A. Yes, you can apply. But we will also need your contact information for your home country.

Q. Can I apply if I am not currently working?: A. Those who receive a pension or public assistance, as well as those who are unemployed (seeking employment) are also able to apply.

Q. What is the process between the application and the signing of the contract?: A. Please see here.

Q. Is there anything I need when making an application?: A. Please prepare some documents (formal documents such as a residence card, driver's license, insurance card, etc.) that we can identify you with.

Q. Will you contact my work, home or my emergency contact?: A. In order to confirm your application details, we may call you from our Screening Division (03-5339-1049).

Q. Can I nominate anyone as my emergency contact?: A. In principle, you can nominate a relative within the third degree of kinship who is ① a person living in Japan, ② a person who is an adult, ③ a person with a phone, as well as ④ a person who can speak in Japanese. Also, please make the application after you have received prior consent from your emergency contact.

Q. I want to know the results of the screening.: A. The result of the review is notified to the real estate company involved in the application. Please also note that the details of the review will not be disclosed.

Q. When will I receive the payment form for the annual guarantee fee?: A. Every year after you sign the agreement, we will send you the payment form two months before you move into your apartment. You will need to pay for this payment form at a convenience store. If you would like to pay from a bank, please see here.

Q. If I cancel my contract midway, will I be able to get a refund for the initial guarantee fee or the annual guarantee fee?: A. Sorry, but we do not offer refunds for the annual guarantee fee. We kindly ask for your understanding.

Q. I would like to change the bank account I use to pay for my rent via direct debit. What should I do?: A. Please contact our Customer service center (03-5339-1067). Then we will send you the procedure documents. Once you have received the documents, please fill them out and affix your seal onto them before sending them back to us.

Q. I was not able to pay my rent (via direct debit), so what should I do about it?: A. Please contact us from here. Our staff will help you. (Customer service center: 03-5339-1067)

Q. I use a credit card to pay my rent and initial guarantee fee. But am I able to change it to another credit card?: A. Yes, you can change it. Please contact us. (Customer service center: 03-5339-1067)

Q. My phone number and workplace have changed.: A. Please contact us. (Customer service center: 03-5339-1067)

Q. My surname has changed.: A. Please contact us. (Customer service center: 03-5339-1067)

Q. I will be moving elsewhere.: A.Fill out the Notice to Vacate Form or call us to tell us the date you are moving out. (Customer service center: 03-5339-1067)

For Residents