Casa

For Residents

  • Guarantee Service
  • Special Benefit Services
  • Consultation Service
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Giving Residents Peace of Mind

Casa provides every single resident with a variety of special benefit services as well as Consultation Service that will allow them to live a rich and secure life. Casa also continues to create services that our customers are able to enjoy by always placing ourselves in their position first.

Guarantee Service

Casa will serve as the joint guarantor for those who are looking for an apartment.
This in turn eliminates the hassle of searching for a guarantor, acquiring documents such as seal certifications, and undergoing other procedures when signing an agreement.

Casa will serve as the joint guarantor for those who are looking for an apartment.
This in turn eliminates the hassle of searching for a guarantor, acquiring documents such as seal certifications, and undergoing other procedures when signing an agreement.

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Special Benefit Services

It is filled with valuable information on gourmet cuisine, travel, fortune-telling, recipes, new sweets and more!

"Nyukyosha Cafe" is a portal site that is only available to those who are contracted with Casa. Casa offers residents generously priced products and a wide array of services that have been carefully selected. So please feel free to make use of them in a variety of different scenes.

If you are using "Nyukyosha Cafe" for the first time

If you are registered with "Nyukyosha Cafe"

Those who are using "Nyukyosha Cafe" for the first time will need to set up an ID and password.
This can also be used on an app. (* Compatible operating systems: iOS 9.0 or higher/Android 4.0.4 or higher/The communication fee will be covered by the customer.)
* This service will be provided in Japanese.

Consulation Service for Residents

Please feel free to chat with us if you have any problems such as changes in your living environment or income.
In addition to providing consultations about rent, we also tailor our support to the individual needs of our customers by supplying them with food, offering them consultations for relocating homes and finding employment, as well as informing them about the public support systems available and much more.

Subject of consultation: Rent, public support

Female, 40's
I’m very grateful for the tremendous amount of care that Casa has taken in handling my current living situation. Although I’ll be paying for the rent over a long period of time, I definitely feel determined to settle all my payments until the end. I felt encouraged to do so after getting off a phone call with Casa the other day, in which they had listened to all my requests attentively, despite my current circumstances. ...read more

Voice of Our Users

  • Consultations About Rent

    If you are having trouble paying your rent due to your income being reduced as a result of a variety of reasons such as unemployment, sickness, or divorce, we will consult you on the payment date or propose an incremental payment plan to you. Ultimately, we are here to help you make regular payments for your rent.

  • Food Support

    If you are in a situation where you are unable to afford meals, we will work alongside a food bank that provides food support, so that we can deliver food supplies to you. During urgent situations, we will also make sure to deliver directly to your home. Food Bank: Second Harvest Japan

  • Housing Support

    If you wish to move elsewhere, we will assist you by accompanying you through a process, which begins with finding a new home and ends with signing a lease agreement.
    If you do not have a guarantor, we will also offer you an apartment that will allow you to use us as your guarantor. Additionally, if you do not have any emergency contacts, fear not, as we will assist you up until the signing of your lease agreement by using a corporation that will verify your safety.

  • Employment Support

    We will provide those of you who are unemployed and looking for work with vocational training and information about jobs that your local governments are currently accepting employment applications for.
    As for those who are unable to find a job and those with an unstable income, we will also accompany you to a temp agency to help you get registered.

  • Public Support

    We will first ask you about your current living conditions, before suggesting a government-run benefit system, welfare system, or public assistance program to help you out. In addition, if you are anxious about consulting a governmental office alone or have been refused assistance after consulting a governmental office, we will also accompany you and help you to apply for public support.

Contact the Consultation Service

FAQ

Q. I was not able to pay my rent (via direct debit), so what should I do about it?
A. Please contact our customer service center (03-5339-1067). Our staff will help you.
Q. When will I receive the payment form for the annual guarantee fee?
A. Every year after you sign the agreement, we will send you the payment form two months before the month you moved into your apartment. You will need to pay for this payment form at a convenience store. However, if you would like to pay from a bank, please click here.
Q. I would like to change the bank account I use to pay for my rent via direct debit. What should I do?
A. Please contact our customer service center (03-5339-1067), so that we can send you the procedure documents for this.

Other FAQs

Procedures After Signing an Agreement
Contact Us

Contact Us

Voice of Our Users

  • Subject of consultation: Rent, public support Female, 40's

    I’m very grateful for the tremendous amount of care that Casa has taken in handling my current living situation. Although I’ll be paying for the rent over a long period of time, I definitely feel determined to settle all my payments until the end. I felt encouraged to do so after getting off a phone call with Casa the other day, in which they had listened to all my requests attentively, despite my current circumstances. I'm sorry for the inconveniences I’ll be causing over an extended period of time. But I would very much appreciate it if Casa could provide me with their continued support from here on out.

  • Subject of consultation: Food support Male 60's

    Thank you for the enormous supply of food you sent me the other day. Thanks to this support, the state of my health has also gotten better. It would be normal if I were to receive a scolding for unpaid rent. But I instead received support from Casa, which is something that I’m very grateful for.

  • Subject of consultation: Food support Female 50's

    Thank you for taking great care of my mother this time around. I’m always occupied with my night shift job among other things, so I regret not being able to take better care of her. But from now on, I’ll be taking charge of both my mother’s living situation as well as my own. So thank you very much for your support.

  • Subject of consultation: Support during a disaster Male 40's

    Thank you so much for coming to visit me while the public transport was shut down right after the torrential rain. All the supermarkets in the neighborhood were closed, so I’m very grateful to have been able to receive your support while I was having trouble with even obtaining mineral water and toilet paper.

  • Subject of consultation: Moving belongings Male 40's

    Thank you very much for your help on this occasion. I was in a situation where I had to move out of my apartment as I was going to stay in the hospital for a long period of time. So while I was worrying about what I should do, Casa helped me by giving me advice on how I could have them move my belongings from my apartment to my parents' house. Thank you so much for going out of your way to come to the hospital while I was being hospitalized, and for providing me will a detailed consultation as well.

  • Subject of consultation: Public support Male 50's

    Thank you for supporting me in various ways this time around. I consulted Casa during a time when I was having financial troubles after retiring from work. At the time, I didn't know how to apply for public assistance, so I had to have someone from Casa accompany me to the welfare office. But thanks to that, I was able to apply for public assistance and settle on a new place to move into. So I’m glad that I mustered up the courage to consult Casa in the first place.

  • Subject of consultation: Property support Female 50's

    Although I knew that my issue wasn't something that I should consult Casa about, I felt inclined to do so anyway since Casa has always consulted me with care. So I consulted Casa about the broken fixtures in my apartment in the end. I initially tried to contact the management company about it, but was not able to get a response from them. However, when I asked Casa to handle the situation, they were able to respond immediately. So I’m truly grateful that Casa provided me with their support, even though it was not their job to do so.

  • Subject of consultation: Rent payments Female 30's

    Thank you for kindly consulting me about my unpaid rent. Your consultation truly helped me both physically and mentally. From now on, I’ll make sure to consult Casa in advance. So thank you once again for consulting me with care.